Data deletion requests
You can request a review of data associated with your use of LoadMosaic. Specify the scope of your request: support, trial/activation or purchase. These are separate processes.
How to submit a request
- Prepare an email and state whether you wish to delete support, trial or activation data, or purchase data.
- Review the message and send it to support@loadmosaic.com. Do not include credentials or sensitive attachments.
- Support will review the scope, proportionately verify ownership where necessary and explain the outcome or exceptions. If a purchase may be affected, your specific confirmation will be requested first.
Support data
You can request deletion of a support conversation and its attachments. Attachments are kept for no more than 30 days from closure of the issue, and the conversation for no more than 12 months from closure. They are deleted manually by those deadlines, unless a justified exception or legally necessary retention applies and is recorded. support@loadmosaic.com reviews expiry dates manually to meet deletion deadlines. Deleting support does not deactivate your license or cancel your subscription.
Trial and activation data
You can request a review of device fingerprints, dates and trial or activation records associated with LoadMosaic. Data needed to recognize entitlements, prevent fraud or meet legal obligations may be retained. Support will explain what is deleted, what is retained and why in your case.
Purchase data and license recognition
If your request includes data needed to recognize a purchase, we will first explain the consequences and ask for your specific confirmation before making any change that affects those rights. A deletion request does not automatically cancel a subscription.
What to include in the first email
Only state which scope you want reviewed. Do not attach passwords, license keys, purchase tokens, identity documents, optimizations or support reports. If ownership needs verification, support will explain a proportionate procedure.
What this page does
The email link only prepares a draft in your email application. Review and send it yourself if you wish to submit the request. Opening this page or preparing a draft sends nothing, does not prove receipt and does not confirm that data has been deleted.
Purchase entitlements, tokens, license identifiers and devices may need to be retained to recognize purchases, prevent fraud or meet legal obligations. Support periods do not automatically apply to these records, infrastructure logs or providers’ copies. Support will explain exceptions and the outcome. Local files, exports and copies you hold must be deleted separately; destruction of every copy is not promised and deactivation is not deletion.
If no email application opens, you can write to support@loadmosaic.com.